Systems Support Engineer.
I'm the baby bear at Black Bear IT solutions, being the youngest member on the team and the latest to join.
I may be new at Black Bear but I have previously worked as an IT Support engineer for Smallworld Cable providing network support to both residential and business customers, along with internal IT support for the company. I was then part of the network monitoring team Virgin Media, looking after the network, identifying and assisting in rectifying faults both internally and for its vast customer base.
My role at Black Bear consists of remote, phone and onsite customer support for our client base all of which make up our service delivery.